Setting up a nearshore hub is the hard part, so we do it for you: designed around your business, built end to end under senior partner leadership and delivered running, ready to grow with you.
Growing your team in Latin America is one of the most effective ways to scale operations. Doing it well is the hard part, and that is where we come in.
Skilled teams at a lower cost than hiring locally in the US or Canada, without trading away quality.
Latin America overlaps with US and Canadian working hours, so collaboration is live instead of a day behind.
Grow the team faster than local hiring allows, with the processes, QA and leadership to keep quality high.
The short answers. The diagnostic call is where we get specific to your operation.
An executive roadmap in 2 weeks, then 6 to 16 weeks to build, depending on scope. The hub launches incrementally, so the first functions go live before the full build is finished.
Not necessarily. During the diagnostic we compare the options, from operating through a local partner to opening your own entity, and recommend the one that fits your size, budget and timeline. Then we handle the setup.
It depends on the roles, the volume and the service level you need. The diagnostic gives you a cost comparison built on your own operation, before you commit to anything.
Bogotá is on UTC-5 all year: the same time as New York in winter and one hour behind in summer. Your team works your business hours, and we hire for professional English from the first interview.
Customer and technical support, sales and SDR, collections, fraud and risk, back office, quality assurance, finance and accounting, customer success, marketing, HR and AI operations. Most clients start with one or two and grow from there.
The hub is yours. We hand over the team, the processes and the playbooks, and the same partners who built it stay available if you need them.
Book a free 15-minute diagnostic call. We will pinpoint where to start, with no commitment beyond that first conversation.
BPV Consulting brings together three senior operating partners with real experience leading large teams and multi-million dollar budgets in SaaS, FinTech and banking. Our promise is simple: we design it, we execute it, and we leave it running the way you want.
We work as an extension of your leadership team, not as an outside vendor that hands over a report and leaves. Senior partners lead every project from diagnosis to handover, so the people who design the solution stay accountable for delivering it.
Real in-the-trenches experience leading teams, SOP design and KPI governance.
AI agents and automated workflows wherever work repeats: support, sales, marketing, finance, HR and back-office. Built to cut cost, speed up delivery and free your people for higher-value work.
Design and scaling of operational hubs across Latin America, maintaining international standards.
Senior operators who lead every engagement and stay accountable from first diagnostic to handover.
Managing Partner
Finance, business transformation and fraud management
12+ years leading financial-services operations across Colombia and the Dominican Republic, spanning customer experience, fraud, productivity and shared services. Helped grow a team from ~40 to ~600, managing budgets up to CAD 15M and 3M+ customer interactions a year.
Managing Partner
Commercial strategy, customer experience and marketing
13+ years leading commercial strategy, marketing and customer experience across banking, technology, telecom and other service industries. MBA from Nebrija University (Spain), with international experience across the U.S., Spain, the Philippines, India, Ecuador and Canada.
Managing Partner
Operations, nearshore hubs and AI implementation
10+ years leading operations and CX for SaaS, FinTech and banking companies, launching nearshore hubs and rebuilding support operations from the ground up. Hands-on with AI implementation, CRM/ticketing platforms and budget optimization.
The hub is the core of what we do: we design it, build it and deliver it running. Our other services make it work better, before and after launch.
Scaling a team locally is slow and expensive. We design and launch your hub in Latin America (Colombia as the base market): model, headcount and cost, recruiting, onboarding, QA, SLAs and everything you need to run it, delivered running and ready to scale.
Plan Your HubFind where cost and time leak, and decide what belongs in the hub. We audit your stack, KPIs and processes and hand you a 90-day roadmap with an ROI estimate.
Your org chart and processes weren't designed for your current scale. We deliver a right-sized structure, RACI matrix and KPI system, so the hub plugs into your operation from day one.
We structure your knowledge base and build AI agents and automations across support, sales, marketing, finance and back-office, so your hub team handles more volume at a lower cost.
Not ready for another full-time leader? We provide part-time executive coverage for your hub: steering committees, KPI governance and ongoing optimization.
You don't manage the project. We design your hub, build it and hand it over running the way you want it, with optional ongoing support.
We map your operation, volumes and costs to define what belongs in the hub and what it should achieve.
Hub model, headcount, cost, SLAs, hiring plan and tools, shaped around how your business works.
We handle recruiting, onboarding, QA and tooling in Latin America, depending on scope. You approve, we do the work.
Handed over live and tuned to your standards, with the processes, KPIs and leadership to keep it performing, plus optional fractional support.
We are taking on a select number of new engagements right now. Here is what sets our model apart, and what you can expect when you work with us.
Unlike traditional consultancies: the partner who sells the work is rarely the one accountable for delivering it.
At BPV Consulting: the partner who audits your operation stays accountable for designing and delivering your hub.
Agile, hands-on delivery: an executive roadmap in 2 weeks, transformation projects in 6-16 weeks depending on scope.
Built to show results fast: your hub is launched incrementally, so you see measurable impact within weeks, not at the end of the engagement.
No equivalent combination exists in the market today: execution BPOs, AI consultancies and fractional staffing firms each cover one piece.
BPV integrates all three as a single consulting relationship, not a staffing placement.
Book a free 15-minute diagnostic call. We will pinpoint where to start, with no commitment beyond that first conversation.