Setting up a nearshore hub is the hard part, so we do it for you: designed around your business, built end to end under senior partner leadership and delivered running, ready to grow with you.
What can we help with?
Approach
Growing your team in Latin America is one of the most effective ways to scale operations. Doing it well is the hard part, and that is where we come in.
Skilled teams at a lower cost than hiring locally in the US or Canada, without trading away quality.
Latin America overlaps with US and Canadian working hours, so collaboration is live instead of a day behind.
Grow the team faster than local hiring allows, with the processes, QA and leadership to keep quality high.
The short answers. The intro call is where we get specific to your operation.
An executive roadmap in 2 weeks, then 6 to 16 weeks to build, depending on scope. The hub launches incrementally, so the first functions go live before the full build is finished.
Not necessarily. During the diagnostic we compare the options, from operating through a local partner to opening your own entity, and recommend the one that fits your size, budget and timeline. Then we handle the setup.
It depends on the roles, the volume and the service level you need. The diagnostic gives you a cost comparison built on your own operation, before you commit to anything.
Bogotá is on UTC-5 all year: the same time as New York in winter and one hour behind in summer. Your team works your business hours, and we hire for professional English from the first interview.
Customer and technical support, sales and SDR, collections, fraud and risk, back office, quality assurance, finance and accounting, customer success, marketing, HR and AI operations. Most clients start with one or two and grow from there.
The hub is yours. We hand over the team, the processes and the playbooks, and the same partners who built it stay available if you need them.
Book a free 15-minute intro call. We will pinpoint where to start, with no commitment beyond that first conversation.
BPV Consulting brings together three senior operating partners with real experience leading large teams and multi-million dollar budgets in SaaS, FinTech and banking. Our promise is simple: we design it, we execute it, and we leave it running the way you want.
We work as an extension of your leadership team, not as an outside vendor that hands over a report and leaves. Senior partners lead every project from diagnosis to handover, so the people who design the solution stay accountable for delivering it.
Real in-the-trenches experience leading teams, SOP design and KPI governance.
AI agents and automated workflows wherever work repeats: support, sales, marketing, finance, HR and back-office. Built to cut cost, speed up delivery and free your people for higher-value work.
Design and scaling of operational hubs across Latin America, maintaining international standards.
Senior operators who lead every engagement and stay accountable from first diagnostic to handover.
Managing Partner
Finance, business transformation and fraud management
12+ years leading financial-services operations across Colombia and the Dominican Republic, spanning customer experience, fraud, productivity and shared services. Helped grow a team from ~40 to ~600, managing budgets up to CAD 15M and 3M+ customer interactions a year.
Managing Partner
Commercial strategy, customer experience and marketing
13+ years leading commercial strategy, marketing and customer experience across banking, technology, telecom and other service industries. MBA from Nebrija University (Spain), with international experience across the U.S., Spain, the Philippines, India, Ecuador and Canada.
Managing Partner
Operations, nearshore hubs and AI implementation
12+ years leading operations and CX for SaaS, FinTech and banking companies, launching nearshore hubs and rebuilding support operations from the ground up. Hands-on with AI implementation, CRM/ticketing platforms and budget optimization.
The hub is the core of what we do: we design it, build it and deliver it running. Our other services make it work better, before and after launch.
Scaling a team locally is slow and expensive. We design and launch your hub in Latin America (Colombia as the base market): model, headcount and cost, recruiting, onboarding, QA, SLAs and everything you need to run it, delivered running and ready to scale.
Plan Your Hub See how we build itFind where cost and time leak, and decide what belongs in the hub. We audit your stack, KPIs and processes and hand you a 90-day roadmap with an ROI estimate. Explore the diagnostic audit
Your org chart and processes weren't designed for your current scale. We deliver a right-sized structure, RACI matrix and KPI system, so the hub plugs into your operation from day one. Explore operating model redesign
We structure your knowledge base and build AI agents and automations across support, sales, marketing, finance and back-office, so your hub team handles more volume at a lower cost. Explore AI agent integration
Not ready for another full-time leader? We provide part-time executive coverage for your hub: steering committees, KPI governance and ongoing optimization. Explore fractional leadership
We help you put the governance, safeguards and operational oversight in place to deploy AI systems and autonomous agents responsibly. Explore AI governance
You don't manage the project. We design your hub, build it and hand it over running the way you want it, with optional ongoing support.
We map your operation, volumes and costs to define what belongs in the hub and what it should achieve.
Hub model, headcount, cost, SLAs, hiring plan and tools, shaped around how your business works.
We handle recruiting, onboarding, QA and tooling in Latin America, depending on scope. You approve, we do the work.
Handed over live and tuned to your standards, with the processes, KPIs and leadership to keep it performing, plus optional fractional support.
Here is what sets our model apart, and what you can expect when you work with us.
Unlike traditional consultancies: the partner who sells the work is rarely the one accountable for delivering it.
At BPV Consulting: the partner who audits your operation stays accountable for designing and delivering your hub.
Agile, hands-on delivery: an executive roadmap in 2 weeks, transformation projects in 6-16 weeks depending on scope.
Built to show results fast: your hub is launched incrementally, so you see measurable impact within weeks, not at the end of the engagement.
No equivalent combination exists in the market today: execution BPOs, AI consultancies and fractional staffing firms each cover one piece.
BPV integrates all three as a single consulting relationship, not a staffing placement.
Operations & AI Diagnostic Audit
Before you move anything, we audit your stack, KPIs and processes and decide what belongs in the hub. You leave with a 90-day roadmap and an ROI estimate.
Book Your DiagnosticWe review your processes, tools and team structure with the people who run them every day.
Volumes, costs and KPIs, so we can see where time and money are lost today.
What to move to a hub, what to automate with AI and what to fix first, ranked by impact.
A 90-day roadmap with an ROI estimate, presented to your leadership team.
How work flows today across your teams, tools and handoffs.
The numbers your hub and automation decisions will be measured against.
Which functions belong in a nearshore hub, and which should stay where they are.
Where agents and automation can take on volume, and what it takes to get there.
A sequenced plan your leadership can approve and act on.
Operating Model & Process Redesign
Your org chart and processes weren't designed for the size you are today. We deliver a right-sized structure, RACI matrix and KPI system, so the hub plugs into your operation from day one.
Redesign Your Operating ModelWe map your current structure, roles, handoffs and the points where work gets stuck.
A right-sized structure and streamlined core processes, shaped around how your business works.
Clear ownership with a RACI matrix, plus the KPIs and SLAs each team is accountable for.
We roll it out with your leaders and connect it to your hub, so the new model holds.
Roles, spans and reporting lines that fit your current scale.
Who is responsible, accountable, consulted and informed for each core process.
Fewer handoffs and clearer steps for the work that matters most.
The metrics, targets and reporting cadence to run the operation.
How the nearshore team connects to your structure from day one.
AI Agent Integration
We structure your knowledge base and build AI agents and automations across support, sales, marketing, finance and back-office, so your hub team handles more volume at a lower cost.
Plan Your AI AgentsWe find the use cases with the most volume and the clearest return across your operation.
We organize your knowledge base so agents give accurate, consistent answers.
AI agents and automations, set up inside the workflows your team already uses.
We measure results, adjust and hand over to your team with the playbooks to keep improving.
Where agents and automation will have the biggest impact first.
The content your agents and your people rely on, organized and kept current.
Across support, sales, marketing, finance and back-office.
When agents act alone, and when a person on your hub team takes over.
Your team runs and improves the agents after we step back.
Running agents at scale? Pair this with AI Governance, Risk & Control
Fractional Head of CX & Operations
Not ready for another full-time leader? We provide part-time executive coverage for your hub: steering committees, KPI governance and ongoing optimization.
Talk About Fractional LeadershipWe learn your operation, your goals and your team, and agree on what success looks like.
We chair steering committees and support your hub leads on the decisions that matter.
KPI and SLA reviews that keep performance visible and accountable.
Continuous improvement, with coverage that scales up or steps back as you grow.
Regular sessions that keep the hub aligned with your business goals.
Clear reporting on the metrics that matter, with actions when they slip.
Coaching and guidance for the people running your team day to day.
A living improvement plan for cost, quality and speed.
Part-time executive time, adjusted as your needs change.
AI Governance, Risk & Control
We help organizations establish the governance, safeguards and operational oversight needed to deploy AI systems and autonomous agents responsibly.
Assess Your AI GovernanceWe map the AI systems, models and agents in use across your operation, including the ones adopted informally.
We evaluate each use case for risk, data exposure and accountability gaps, and rank what needs attention first.
Policies, approval flows, human oversight and guardrails, designed to fit how your teams already work.
Ongoing reviews, KPIs and escalation paths, so controls keep pace as your use of AI grows.
A clear view of where you stand today: AI inventory, risk exposure, gaps against recognized frameworks and a prioritized roadmap.
Policies, roles, decision rights and approval processes for how AI is selected, built, deployed and retired in your organization.
Permissions, human-in-the-loop checkpoints, testing and incident response for AI agents that act on your systems and data.
An oversight operating model: dashboards, review cadence and escalation paths for your AI portfolio, built on the tools you already use.
Part-time senior leadership to run your AI governance program, chair reviews and keep controls current, without a full-time hire.
Our approach is aligned with the NIST AI Risk Management Framework (AI RMF) and ISO/IEC 42001.
Book a free 15-minute intro call. We will pinpoint where to start, with no commitment beyond that first conversation.